Regarding the position
Location: distant Poland/Europe
Pay range: PLN 19 000–27 000 gross (UOP) | PLN 23 000–33 000 net (B2B)Employment type: employment contract or business-to-business (B2B) contract (self-employed)
We are a rapidly expanding technology firm founded by skilled international professionals. Our offering is a highly regarded AI-powered customer support platform for small and medium-sized enterprises. Our long-term objective is to provide a seamless user experience for individual users while also assisting company owners globally in expanding their enterprises by providing them with an excellent tool that boosts sales. We are well-positioned to become the category-defining business of the AI age of customer success, which is our goal.
Here are some facts regarding who we are:
. According to G2's Best Software Awards 2024, we are one of the Top 50 AI and Customer Service Products. Right now, we have a 4.7/5 rating on Shopify and G2.
. 350 million unique visitors view our widget each month, representing 4% of the world's population.
. Up to 70% of consumer inquiries may be resolved in a matter of seconds using the new Tidio AI technology (Lyro), which is accessible to consumers even on a free plan. This is a true revolution in AI! 
. We presently employ more than 170 wonderful individuals.
. We raised $25 million in a Series B investment round in 2022 (see the report on TechCrunch).
. Our monthly MRR was above $1 million in June 2023.
. Do you want to see what it's like to work with us? View our
Are you curious about our ML Team?
At Tidio, we think AI will revolutionize how companies interact with their clientele. We are in the vanguard of this change as a top supplier of conversational chatbot solutions. To join our small but powerful machine learning team, we are seeking a highly skilled (Senior) machine learning engineer.
As a (Senior) Machine Learning Engineer, you will be an integral part of our six-person team and contribute to the advancement of conversational AI by joining the ML team. To develop, construct, and improve the cutting-edge NLP models and algorithms that underpin our platform, you will collaborate directly with our gifted engineers and product executives. This is a rare chance to transform your love of machine learning into top-notch goods that provide clients with genuine value. You will reach millions of customers worldwide by offering cutting-edge conversational AI goods.
It is important to note that we just obtained a grant of 11.7 million PLN to improve generative open-source models on our data and substitute our own LLMs for external ones.
You will do the following as a Senior Machine Learning Engineer:
. Join a small team whose objective is to develop tools based on text data to assist in the automated analysis of our clients' issues.
. Oversee and lead the whole machine learning lifecycle, from data preparation to model deployment, resolving issues with data pipelines, conducting experiments, and converting research into reliable solutions at the production level.
. Create, develop, and enhance machine learning models, especially in natural language processing, to enhance our chatbot's language comprehension and conversational skills.
. Stay current with the most recent findings and methods in NLP and deep learning.
. Improve the infrastructure for production systems that use machine learning.
. Track and evaluate the model's performance in real-world settings, then make any adjustments.
. Work together with technical teams and product managers to find and use machine learning (ML) solutions for product features.
Are you curious about what we do? Read this article about how we developed Lyro, the first fully conversational AI chatbot for SMBs, in just three months, authored by our Machine Learning Lead, Bartek Kowalczuk >>. This URL: https://bit.ly/3LvBd4E. Additionally, view our ML in PL Conference 2022 poster >> https://bit.ly/3Rz0E9h and read our papers on improving chatbot intent categorization >> https://bit.ly/4gndikQ.& pseudo-labeling for dataset expansion >> https://bit.ly/3OI0gCw.
You're the ideal match if you:
. own more than four years of industry experience developing deep learning and natural language processing models.
. possess a thorough understanding of Python, PyTorch, and popular machine learning frameworks.
. Possess solid software engineering abilities and production model deployment expertise.
. Have a strong desire to improve yourself and keep up with the most recent publications and developments in your field of expertise.
Think like a team player.
. possesses fluency in English communication.
. Asking about problem-solving, communication, and ownership skills now seems like a rhetorical question, doesn't it?
We want to provide you with:
. Pay up to PLN 33,000 in a business-to-business arrangement or an amount comparable to that in an employment contract
. Collaborate with a seasoned group that isn't scared to try out novel ideas and shares knowledge constantly.
. Remote-first work with flexible hours
. Possibility to use one of our offices in Poland or book a coworking space in your city
. Great development possibilities – company-supported courses and conventions
. 26 days off guaranteed in a year
. Personal tools—Dell screen, MacBook Pro, JBL headphones? The equipment can be customized to meet your needs!
Benefits of sport and wellbeing
. Private health care
. Employee resources and individual treatment sessions as part of a mental health program
. One of the most well-known e-book/audiobook services is available for free.
. Frequent social gatherings (team activities, company-wide offsites)
. Spend money on one-on-one English language instruction;
When you email your resume, what happens?
. interview with a recruiter on the role and the group [1 hour]
. Interview on your experience with the team and @Bartek Kowalczuk (Machine Learning Lead) [1,5h]
. An assignment related to recruiting