IBEX
Karachi

Rs 80,000 a month

Job Description
To assist businesses in acquiring, engaging, and retaining important customers, ibex. offers innovative business process outsourcing (BPO), clever digital marketing, online acquisition technologies, and end-to-end customer engagement solutions. In order to create outstanding customer experiences for many of the top businesses worldwide in the sectors of retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex maintains a global CX delivery centre model with 35 operating sites throughout the globe. With the aid of industry-leading technology, such as its Wave X platform, and its diverse global team of over 31,000 employees, ibex. manages close to 200 million crucial customer interactions, generating over $2.2 billion in lifetime customer revenue annually and delivering a truly unique customer experience.

Job Responsibilities

• Deliver a class-apart customer experience as measured by performance objectives and in accordance with the core values of our client
• Assist customers with their items purchased through the e-commerce website
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Providing alternatives to products/items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with the latest updates on system information, process changes, and future updates
• Must be able to overcome objections and handle customer pushbacks

Why should you come along?

You want a job where you can put in your best effort and advance your career. You can put yourself in the shoes of the individuals you interact with because you have empathy. You possess a sense of humour and are aware of when to employ it. You speak English fluently and with a British or American accent. You possess the ability to take your ideas and organise them in plain words. You have the ability to deliver your messages in an approachable, precise, and jargon-free manner.

Other skills we're looking for are:

Critical Analysis
Dedicated 

Time Management

 Expert Focus\sOrganizing\sPriority

 Problem-Solving Setup

Everyone should collaborate with us to the best of their abilities.