About the job

Visa Assistant (Non-Immigrant):

Duties:

Basic Function of the Position – The incumbent performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) services, in accordance with the NIV unit’s standard operating procedures and established visa processing guidelines. Performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a visa unit that addresses applicants in person daily. The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary. The incumbent is fully cross trained to function in any role as required by visa demand and scheduling. The incumbent performs thorough screenings of applicant documents for certain visa classes and preparing clear and concise summaries of document contents as appropriate.

Qualifications and Evaluations

Requirements:

EXPERIENCE: Minimum two (2) years of experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.

JOB KNOWLEDGE: The incumbent should have good understanding of local governmental organizations, immigration law and practices, and cultural and social practices.

Education Requirements: Completion of Higher Secondary School (12 years of education) is required.

Language: Level III (good working knowledge) Reading/Writing/Speaking in English and Pashto is required. Level IV (fluent) Reading/Writing/Speaking in Urdu is also required. English and Pashto language skills may be tested.

SKILLS AND ABILITIES:

The incumbent should have Intermediate knowledge of Microsoft Word and Outlook, and basic knowledge of Microsoft Excel and Power Point. Should be able to perform work with accuracy at a quick, rapid pace. Should be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints. The incumbent should demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills. The incumbent should have good skills for drafting written correspondence in both English and local language. Should be able to apply good judgment in evaluating evidence and to apply regulations correctly. Skills and abilities may be tested.