Job Description: 
Roles & responsibilities: 
Can you be our guest superhero? 
Is guest service your ultimate passion? 
So why not come and experience making every moment count with us at the Radisson Hotel Group? where visitors can unwind and relish the experience! Our first-class front office team is the heart of the house, providing a warm welcome and happy smile, and we strive to deliver a hospitality experience that is beyond expectation, creating memorable moments for our guests. As a guest service agent, you will join a team that is passionate about delivering exceptional service, where we believe that anything is possible while having fun in all that we do! If you're interested, say, "Yes, I can!! since we're searching for enthusiastic individuals like you! 
POSITION PURPOSE: 
To offer a welcoming, unwavering, and customized arrival experience around-the-clock, seven days a week. Making a strong first impression is essential to providing our guests with an experience that exceeds their expectations. To greet visitors to the hotel, handle check-in and check-out, attentive and anticipate guest needs, answer guests questions and resolve guest problems, contributes to the building of a strong social community, which keeps Our guests connected. 
MAIN RESPONSABILITIES: 
To represent the hotel and front desk both inside and outside the office. To give each guest individualized attention while being fully informed of and adhering to the hotel's policies and guidelines. To make certain that every visitor feels welcome and enjoys the best possible personalized service during their stay or visit. to personally welcome and escort the visitors as opposed to giving them instructions. to guarantee the observance of the visitors' privacy and the information's confidentiality. must take personal responsibility for maintaining the workplace to the highest standards of cleanliness. to utilize the tools and materials appropriately and to make the necessary requests for requisitions. To professionally handle any complaints from visitors by taking ownership of them, documenting it and resolving it to the guest's satisfaction. to seek advice in serious situations or when authorization is needed by calling the Duty Manager, AFOM, or FOM. to make sure that norms for telephone etiquette are followed. should always maintain a tidy and well-kept work place. to make appropriate use of the tools, supplies, and materials needed to keep the front office running smoothly and to make the necessary requests for requisitions. To assist any visitor who approaches the front desk with the check-in and check-out process, questions, key handling, and any other connected issues regarding the hotel's policies and guidelines. to emphasize everyday activities for the manager, providing chances for both internal and external guests. must be alert to and report any complaints or remarks made by visitors. To be conscious of every VIP that comes or stays at the hotel. To keep a correct record of visitors. As advised by the front desk manager, review the arrival lists and reserve every room based on the needs and preferences of the guests. To manage the guest files and folios on a daily basis while making sure that all financial, audit, and immigration protocols are followed to the letter. To make sure a thorough handover occurs between shifts and to perform a professional cashier closing. To be aware of forged currency and travelers checks and to respect all the financial and audit procedures. To verify that check-out timings are adhered to, review the departure lists. To monitor room status and discrepancies. To utilize the EMMA system and all of the equipment correctly and to be completely familiar with the settings. should adhere to the handover protocols for section and room keys. To adhere to the checklists every day. Overbooking occurs to help secure outside visitor accommodations. must adhere to the terms, timelines, and schedules set out by management. To read, update, and sign the F/O logbook each day. To advertise the internal activities and events and to be informed of the operating hours of the hotel facilities. should take advantage of any opportunity to upsell rooms and other amenities. To stay informed about the most recent news and changes in the areas of administration, organization, and operations. To stay current on the products and prices offered by rivals. To maintain tight communication on rate management with reservations and sales. Must participate in a daily briefing with the front office staff to review the day's events and tasks. To keep the team's working relationships positive and the environment high. Report suspicious characters or suspect packages. Should arrive on time for work, dressed appropriately in uniform, and with a name tag. To uphold the department's and hotel's appearance standards and to keep oneself in immaculate personal hygiene. To always deliver prompt, polite, and professional service. To keep cordial working ties with each and every coworker. Must be adaptable and expand job responsibilities to include any other reasonable tasks and responsibilities that are allocated within the job capability; this may include, if necessary, redeployment to other departments or areas in order to satisfy business demands and guest service needs. To show up for meetings and trainings as needed. 
PROFILE REQUIRED: 
Education 
High school or equivalent education is required. 
Experience: 
At least 2 years of experience within the hospitality industry as a guest. 
Service Agent. 
Key Competencies. 
Communication skills. 
Organizational skills. 
Information system knowledge. 
Guest focus. 
Problem-solving skills. 
Other skills (language, computers). 
Must be proficient in both English and, ideally, another language, such as Russian, German, Spanish, etc. 
Good computer skills.