Regarding the function and who we are:
Based in Riga, Latvia, we are a rapidly expanding SaaS business. Sellfy.com, a straightforward yet effective e-commerce platform for content producers and internet companies, is our main offering. We are a small group of committed engineers, designers, and customer service representatives from Europe, Asia, and the US that work together to give our artists an intuitive e-commerce platform so they may expand their businesses.
Who you are:
You are a trustworthy, kind, understanding, and patient communicator who lives in the United States, ideally in the Pacific Time Zone (PST).
Ideally, you want to explain things and assist in solving issues; you may even have a detective's instincts and go above and above to solve a puzzle. Just as you know how to contribute to a collaborative project, you also know how to conduct independent research and find solutions, particularly when you are unfamiliar with the topic. You can apply creative thinking to everyday problems and are inherently proactive.
Description of the job
Since we genuinely attempt to listen to our consumers in order to build and grow our platform based on the insights we obtain from them, this function goes beyond standard customer service. Therefore, we are not seeking to fill a position as a simple customer service worker that answers tickets. We are seeking a suitable people person who will pay great attention to the demands and indirect feedback of Sellfy's customers in order to assist sustain and increase their loyalty.
Finding unmet client demands and design faults and making recommendations on how to fix them are part of your work. We are aware of how crucial you, the members of our Support Team, are to not just keeping our clients satisfied on the front lines but also serving as the liaison between them and our service. At Sellfy, we don't enforce a traditional hierarchical structure since we think every team member can contribute to the company's improvement.
During working hours, you will be in charge of responding to any incoming questions and assisting customers with their difficulties, either independently or with the team's aid if technical support is needed. You will only be responding to consumer questions via live chat and email. We also hope that you would be eager to help to other initiatives that are connected to marketing or support!
In March or April of 2020, we intend to get you on board. Initially, you will work 10 to 12 hours in the afternoons and evenings four days a week, with at least one of those days falling on a weekend.
Things that cannot be negotiated:
. The Pacific Time Zone (PST) is where you must be, or you must be willing to work PST hours.
. Working at least one weekend day or evening is required of you.
. Starting in June, you must be able to commit to expanding your availability to six days of 20 to 25 hours per week.
. You have to be open to working as a freelancer.
. A functional laptop and dependable internet access are essential.
We require that you:
. possess prior experience providing chat and email support
. Communicate effectively and amiably in flawless English.
. Have the ability to set priorities for your time and adhere to deadlines
. Pay attention to details in a way that is almost bothersome.
. Think and act independently
. Be keen to advance your career.
. Know a lot about file kinds, application software, and digital downloads.
I would appreciate it if you:
. possess prior experience working for SaaS, e-commerce, and startup firms.
. Understand what it's like to work remotely
. have prior experience working as an independent contractor
. Bring to the table some basic HTML coding knowledge.
. possess familiarity with Slack, Asana, and Help Scout
What we provide:
. Work-from-home or remote lifestyle
. A close-knit group that respects you and your viewpoints
. Adjustable hours within a certain period
. After ninety days, a negotiated payment for workplace expenses
. Freedom to express your own suggestions for enhancement
. yearly group excursions that involve SUPing, surfing, and other pursuits (we have visited Barcelona and Croatia in the past).