Regarding the position 
You are not just a technical expert but also a true partner for our customers as the ERP Solutions Manager at Xentral. Xentral considers ERP to be new, and as a growing market, we have already acquired over 1,500 customers. In order to write this success story, we want to not only attract new customers but also retain our best and most loyal customers. If you are a part of a growing software company and want to start and grow your own division, we could have something for you.
Your duties include operational support for our (larger) clients and assisting the team in understanding, organizing, and accelerating their implementation.
. Using the most innovative metrics and KPIs, we can improve customer satisfaction and optimize our internal processes while continuously analyzing them.
. You represent our customers' internal concerns and bring all parties together to check for errors and make the necessary corrections.
. You serve as a liaison between our implementation and product teams, allowing us to continuously improve Xentral Home based on customer input.
. Using your most innovative automation concept, you may quickly resolve recurring issues and implement them in your team.
Deine Profil: 
Du verfügst über mehrere Jahre relevante Berufserfahrung im Kundenservice-Bereich eines B2B-Softwareunternehmens und hast bereits erste Führungserfahrung gesammelt, vorzugsweise in einer Customer Success Rolle oder vergleichbar. Du bist in einem der folgenden Bereiche ein absoluter Prozessexperte: Logistik, Produktionsplanung, Operations, Finanzbuchhaltung, Groß- und Außenhandel oder eCommerce. Du hast fundierte Erfahrung in der Beratung oder Implementierung moderner ERP-Software. Du besitzt ein ausgeprägtes IT-Verständnis und arbeitest mit modernen Tools wie Zendesk oder JIRA.
Deine Profil: 
Du verfügst über mehrere Jahre relevante Berufserfahrung im Kundenservice-Bereich eines B2B-Softwareunternehmens und hast bereits erste Führungserfahrung gesammelt, vorzugsweise in einer Customer Success Rolle oder vergleichbar. You are an absolute process specialist in one of the following areas: logistics, operations, finance bookkeeping, production planning, large and international trade, or e-commerce. You have established expertise in advising or implementing contemporary ERP software. You have a thorough understanding of IT and work with contemporary tools like Zendesk and JIRA.
We Provide:
Adaptable Workplace: Take advantage of flexible working hours and remote work alternatives around Europe or from our office hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg). Competitive Pay and All-Inclusive Benefits: extensive leave policies, including 28 annual leave days, special leave days, and nursing care days, together with attractive compensation packages. A monthly voucher to select from a range of providers, such as Urban Sports Club, supermarkets, entertainment venues, and lifestyle choices, is another perk of our all-inclusive benefits package. We also provide modern home office equipment to every employee and provide permanent employees in Germany a 50% discount on private pension plans.
Professional Development & Growth: Take advantage of a sizeable budget for education and personal growth, which will help you advance in your profession and pursue lifelong learning.
Engaging and Inclusive Culture:
Take part in our annual culture connect days and virtual and in-person corporate events to promote a lively and cooperative workplace culture with few hierarchies and polite communication.
Diverse and multinational Team: Collaborate with a multicultural and multinational team of 32 nationalities and 17 distinct work locations around Europe, valuing variety and a global viewpoint.
You possess the necessary skills? Then submit your resume or LinkedIn profile right now.
We eagerly await your application!
Concerning us
We are a well-known tech startup supported by Visionaries Club and Sequoia Capital, two significant tech investors. In addition to empowering e-commerce merchants and entrepreneurs to automate their resource planning and concentrate on what really matters to them—their business—we hope to establish a new SaaS category.
Join us completely remotely or in one of our hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg) as we expand throughout Europe. You make the choice!