Customer Success Engineer | ApplyAtJob

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About ILI.DIGITAL AG:
In terms of changing business models to digital ones, we are in the forefront. What do we not have? All the rest.

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Maltego Technologies

About us

Maltego is a visual link analysis tool that comes with a standard set of data connectors called Transforms and offers real-time data mining and information gathering. Maltego works with Open Source Intelligence (OSINT) data out the box and gives users the ability to connect their own data via Maltego’s server products or make use of the data provided by Maltego’s Transform hub partners. For more than 10 years, Maltego has been empowering investigators around the world to make sense of data. Today, we have a large userbase , ranging from individual cybersecurity consultants to security professionals in large tech companies, from fraud teams in international banks to investigators in government agencies.

Maltego Tech is a newly founded company based in Munich, Germany and a close partner of Paterva, the original creators of Maltego. Together, we further expand Maltego’s global footprint, establish new data partnerships, and develop new features to serve our global community. Join our small, international, and rapidly growing team to make a difference in the way data-driven investigations happen today!

Why we need you

Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch over their infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys

As a Customer Success Engineer, you act as the liaison for the engineering teams on the customer's side, ensuring they can rely on you for all things technical. With your communication skills, and technical knowledge of Maltego both on the product, server and transform side, you will lay the groundwork for users around the world to leverage Maltego as their go-to investigative tool.

What to expect

In this role, you will manage technical implementation projects for customers. You will interact closely with the product, data integrations, and the support team. Your key task in this role is to ensure that the customer can achieve quick wins by setting up Maltego for long-term stickiness such as developing a custom transform, deploying in their custom instance, or ensuring they find a way to convert their investigative workflow to include Maltego. You will support the onboarding team and the sales team in ensuring customers can test and implement their ideas and work closely with the internal stakeholders to align timelines and expectations

Key tasks as a Customer Success Engineer includes:

Managing the customer from pre-sales setup to long-term Maltego implementation
Co-ordinating with technical operations and customer support teams to escalate and de-escalate tasks related to Maltego on-prem deployment.
Diagnose, troubleshoot, and resolve server and network issues in an accurate and timely manner.
Documenting existing and/or new processes related to setup and support activities and writing necessary technical documentation/training materials in support of it
Determining the best methodology and approach to configure new requirements into existing and new solutions.
Learning about new infrastructure and running test environments to keep up with the ever-changing landscape of server/network/application infrastructure.
Serve as an internal go-to person for the Maltego application server deployments

Your profile in short

Minimum of 4 years related work experience preferred
Degree in an appropriate IT field such as Computer Science or Computer Engineering or equivalent experience
Previous experience as a Customer Engineer or Support Engineer working with application servers
Technical understanding and experience working on virtualization, Docker, applications servers, networks, as well as cloud hosting in Azure or AWS required
Technical knowledge and experience working on Kubernetes, and terminal services
Basic knowledge of Python scripting
Experience working with *nix and Windows Operating systems
Very good spoken and written English. Basic German is a plus but not required.

Why you will love Maltego

Maltego is a scale-up company. We provide you with the benefits and security of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.

Here are some of the reasons why you will love Maltego:

Insights into the daily operations of a fast-growing tech scale-up
Opportunity to quickly take over responsibility and make a direct and long-lasting impact
Young, motivated, and highly international team