Description: 
Customer Service Representative:
Are you enthusiastic about your administrative work and firmly committed to providing outstanding customer service? In this position, you will have the chance to collaborate with a dedicated team and forge long-lasting bonds with Essity's clients. Our mission at Essity is to enhance wellbeing by providing cutting-edge health and hygiene products. Being employed at Essity offers you the opportunity to directly contribute to a safer, more hygienic, and healthier world than just a job. Do you wish to change the world every single day? And we also do!
 Products for incontinence, wound care, compression treatment, orthopaedics, skincare, and digital solutions with sensor technology are all included in the range. The items are distributed via pharmacies, medical supply stores, hospitals, wholesalers, and healthcare facilities in addition to internet platforms. 
Situated within a short distance from Gothenburg's Mölndal train station, Essity provides you with the opportunity to join a global business environment with more than 1,000 workers and numerous connections across several departments, regions, and nations. We value flexibility, which is why we support the idea of a hybrid workplace. Our workplace is contemporary and has a unique culture that emphasises teamwork, creativity, commitment, well-being, and development. We provide social gatherings, a nutritious canteen, on-site education, and numerous other benefits to our staff. 
We are seeking individuals that share our values and who don't mind taking risks, being creative, innovative, or moving quickly. We're constantly trying to better both our offerings and ourselves. If you fit this description, let's discuss.
 About the role: 
When an external customer contacts you as a customer service representative, you serve as their first point of contact for placing orders, answering questions, or addressing delivery or billing concerns. You will be working with the Jobst brand (compression therapy) in this role. 
As the main point of contact for clients, sales teams, and solution specialists, you will deliver efficient and fast administrative support. It is your duty to make sure that customers receive outstanding service while adhering to set protocols and standards. 
You must establish and nurture positive working connections with consumers in order to perform this job. It is always expected to handle complaints from both internal and external consumers with professionalism.
 Main responsibilities: 
Principal Point of Contact for Sales & Marketing teams as well as Customers, with the main goal being to handle any requests or queries on the first call. 
Maintains the customer relationship and is in charge of giving exceptional customer service and experience based on the demands of the client and the service segment to which they belong. 
For consumers who are assigned to them, 360° view of all customer interactions enables high inquiry resolution proactivity and speed. 
Close coordination with the sales professional to handle requests and questions from customers together and help sales by giving them complete visibility into client interactions.
 In order to improve the customer experience, collaborates with solution professionals to proactively handle exception-based duties. 
Required Experience & Competencies:
 prior expertise successfully managing client requests, complaints, and enquiries, for example in order management or similar positions. Ideally, your background comes from a position where accountability and accuracy are key requirements. knowledge of CRM (customer relationship management) platforms. 
Customer Focus. 
Capacity to effectively handle orders while maintaining accuracy and protocol compliance. 
Cooperative member with an optimistic outlook and a solution-focused methodology. 
Effective communication abilities.
 Proficiency in Swedish and English language is essential. 
Application: 
Interested? If you are up for the challenge and think this sounds like you, apply online today!
 Kindly note that due to GDPR we will not accept applications via mail, please use the link to apply via our career site. After the deadline for applications, the interview and selection process will begin. Towards the end of the hiring process, we might run background checks to confirm your credentials and suitability for the position.
 We support equitable and scientifically grounded methods of assessment in order to assist us assign the right individuals to the right roles. Because of this, we employ psychometric exams as part of our recruitment process to assist us discover individuals who have the best chance of succeeding in the position and increasing our hiring success. 
What We Can Offer You? 
At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture. By breaking stigmas and taboos, you have the chance to work with a powerful purpose in a collaborative and caring work environment. 
Other benefits: 
Holiday allowance, bonus, pension ITP, additional payment for parental leave, option to convert salary to pension, and optional extra insurances. a long-term career. 
Flexible time regulations, walk-and-talk meetings, a reduced workweek, an in-house store with snacks and necessities, a canteen, a coffee area, fruit baskets, period/incontinence products while at work, a central location close to a shopping centre and public transportation, payroll deduction for public transportation season passes, employee discounts at Mölndal centre, bike storage and changing areas, and occupational health are all benefits of the hybrid working model. 
Activities for social interaction, choir, sports, dentistry, art, health, and fitness, as well as contributions to these fields. 
Every day, we are enhancing lives together. Being employed at Essity offers you the opportunity to directly contribute to a cleaner, safer, and healthier world. It's more than simply a job.
 We work hard to provide the vital and important solutions for well-being to as many people as possible each year through innovative approaches combined with long-term fixes. 
Application End Date:
 14 augest 2024