Billings Operations Specialist | ApplyAtJob

For a better future

Marketing
Information Technology

Read more about Consultant SAP Customer Data Cloud (all genders)

DESCRIPTION:
We concentrate on streamlining our clients' primary business operations and are among the leading addresses in the IT industry. We help our customers get the most out of their businesses and the newest technologies by utilising smart tailored IT solutions. However, there's just one reason we succeed: the adesso team! They combine technologies, professional expertise, and ideas. We plan (your) future together at Adesso.
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About the job

Job Duties

Resolve customers’ queries from Customer Service escalations and manage chargeback disputes, apply waivers and refunds
Work closely with different departments (Engineering, Customer Service, Marketing, Product) to resolve payment & billing related issues
Implement process and system improvements
Analyse billing-related Net Promoter Score and tickets raised to Customer Service; and proactively drive initiatives to improve customer satisfaction
Analyse monthly customer default rates and determine areas of improvement for revenue collection
Work with cross-functional teams to implement initiatives to improve collection performances
Weekly and monthly reporting of billing KPIs

The Ideal Candidate

Proficient in MS Office (especially Excel); familiarity with databases and SQL is good to have
Accounting/Finance background with 1 to 2 years of relevant work experience
Fluent in written and spoken English
Excellent communication ability and being able to work in teams and with other departments
Attention to detail and the ability to prioritize and resolve time sensitive issues with a high degree of precision
A strong focus on delivering value and delight to customers
Understanding of billing operations and / or Oracle Telco billing systems is an added advantage
Hands on operational knowledge will be highly preferred over technical knowledge
Possess drive and resourcefulness to implement initiatives and enhance processes

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