What Are We Seeking?
. At least two to three years of experience providing first-rate assistance
. A customer-focused individual who enjoys interacting with customers A cooperative team member who enjoys accountability in a fast-paced setting
. enthusiasm for the scaleup process (growing from 15 to 25 employees in a year)
How Do You Fit Into Our Team? 
. Provide outstanding daily assistance to our clients.
. Facilitate communication between our internal divisions, including product, sales, marketing, customer success, finance, and of course, support, and our customers.
. Encourage process enhancements in a new company to make support operations more effective and scalable.
. Provide interesting and educational content to inform our clients.
. Administrative duties and reporting pertaining to customer service and excellence
. As the primary point of contact for daily client tickets, you will be instrumental in developing and overseeing our support. You will be in charge of making sure that excellent, easily available help is provided via phone, chat, and email, among other channels.
In a dynamic, fast-paced workplace, a proactive approach is essential for Customer Support Specialists to remain up to date on operational and product changes. This also entails seeing chances for customer improvement in your encounters, such the necessity for technical escalations or the generation of sales leads. As the department grows, outstanding contributions and commitment will lead to new possibilities. You could end up leading our team in the future!
The Product? 
Lime Go is a Data Enriched Sales CRM for SMBs in the Nordics. With 1000 customers in Sweden, Norway, and Denmark, we’re aiming to expand throughout Europe. We're on the path of becoming the most most user-friendly and powerful Sales CRM for growing B2B companies in Europe.
Competencies and prerequisites
Needs?
. Experience with SaaS, startups, and scaleups
. A tech-savvy individual who enjoys interacting with customers
. All set to work from our headquarters in Stockholm
. Fluent in both English and Swedish
Reporting and Development
You will be a member of the Revenue Operations team (Sales, CS, Marketing & Product) and report directly to Patrik, CS Team Manager, with frequent 1:1s. As our second customer support specialist, you will play a crucial role in expanding our customer support department.
Advantages & Rewards?
Competitive base pay plus commission for expanding a portfolio
Huge advantages and privileges for employees include a collective bargaining agreement, business meetings and parties, six weeks of paid time off, a pension, monthly pubs, merchandise, wellness allowance, and more.
Lots great team-building exercises and good humor throughout!