Billings Operations Specialist | ApplyAtJob

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Read more about MTLA / BTA (m/f/d) in molecular endocrinology

Your tasks:
Isolation of DNA and RNA from various materials (blood, FFPE, FNBs). Molecular genetic diagnostics in the field of molecular endocrinology, haematooncology and pharmacogenetics.
Carrying out molecular genetic analyses (PCR, next-generation sequencing (NGS), MLPA) and genotyping using MALDI-TOF technology in the MassARRAY system.
Evaluation, assessment and preliminary diagnosis of the tests carried out with final diagnosis by the head of the medical department.
General technical laboratory work.

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About the job

Job Duties

Resolve customers’ queries from Customer Service escalations and manage chargeback disputes, apply waivers and refunds
Work closely with different departments (Engineering, Customer Service, Marketing, Product) to resolve payment & billing related issues
Implement process and system improvements
Analyse billing-related Net Promoter Score and tickets raised to Customer Service; and proactively drive initiatives to improve customer satisfaction
Analyse monthly customer default rates and determine areas of improvement for revenue collection
Work with cross-functional teams to implement initiatives to improve collection performances
Weekly and monthly reporting of billing KPIs

The Ideal Candidate

Proficient in MS Office (especially Excel); familiarity with databases and SQL is good to have
Accounting/Finance background with 1 to 2 years of relevant work experience
Fluent in written and spoken English
Excellent communication ability and being able to work in teams and with other departments
Attention to detail and the ability to prioritize and resolve time sensitive issues with a high degree of precision
A strong focus on delivering value and delight to customers
Understanding of billing operations and / or Oracle Telco billing systems is an added advantage
Hands on operational knowledge will be highly preferred over technical knowledge
Possess drive and resourcefulness to implement initiatives and enhance processes

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