Requirements for the position:
• Create and apply prescriptive and predictive models to operational issues.
• Create algorithms to enhance SLA compliance and streamline multi-system incident operations.
• Work together with data engineers to guarantee effective data processing and construct scalable data pipelines.
•Use powerful analytics to improve incident processes from start to finish across several systems.
• Automate detection, triage, and escalation procedures by utilizing machine learning.
•Keep an eye on and adjust models to guarantee precision, effectiveness, and dependability.
•To match solutions with business objectives, collaborate with architects, service delivery managers, and product teams.
• Serve as a data science subject matter expert, offering suggestions and insights to enhance procedures.
• Convert company needs into useful data science answers.
• Examine current procedures to find inefficiencies and suggest data-driven improvements.
•Remain current on tools, technology, and developments in the market so that the team can apply best practices.
•Assist in creating a collection of reusable models and solutions to aid the larger company.
• Create reports and dashboards to assess MTTR improvements, monitor SLA adherence, and display insights.
• Effectively convey results and developments to stakeholders who are technical and those who are not.
