Job Description: 
Company Description: 
• Everything began in 2007 with a plan and a pizza. 
• With the goal of assisting manufacturers, distributors, and wholesalers in building enduring relationships with their reliant clientele, Sana Commerce is an online shopping platform. 
• We are a rapidly expanding SaaS business that gives you the freedom to direct your professional path. 
• Sana Commerce is seeking a Product Specialist to join our Projects team in the Americas area and offer our clients excellent customer and technical support. 
What you'll get?
•  Individual growth We think that our employees need to be allowed to expand alongside our business as it grows. 
• We cherish providing all of our staff with opportunities for learning and growth.
•  Thus, everything is available, from training and coaching to on-the-job learning. 
• You are responsible for your own personal development, in collaboration with your management. buddy system and onboarding. 
• Starting a new experience is always quite exciting and novel. 
• Our priority is a solid onboarding. Along with participating in our general onboarding, you'll meet a buddy and receive onboarding tailored to your role. setting for entrepreneurs.
•  We are a software company that is expanding quickly on a global basis. 
• We support the ideas and initiatives that come from within.
•  We prefer to work as a team to complete tasks wellbeing and health because we think every worker should be performing at their highest level, we would want to provide you with private health insurance and a fitness membership contribution. 
Extra benefits:
•  We offer flexible working hours, a hybrid working schedule, Friday afternoon drinks, Weekly lunch with your team, and monthly social activities. 
• We provide weekly lunches with your colleagues, flexible work hours, a hybrid work schedule, Friday afternoon cocktails, and monthly social events.
 Job Description: 
What you'll be doing?
•  Assist clients with product questions, usage, debugging, and technical difficulties with expertise. 
• To improve product knowledge and usage, hold training sessions for internal teams and customers. 
• Create FAQs, user guides, and training materials. 
• Provide the product development team input based on your personal experiences and relationships with customers. 
• To guarantee seamless product development and communication, collaborate closely with a variety of departments, including marketing, engineering, design, and customer support. 
• Contribute observations and ideas derived from consumer encounters to shape the product plan and subsequent advancements. 
Qualifications:
 What you bring along?
•  A system engineering bachelor's degree or a similar degree. two to five years of expertise in web security (such as SSL and VPN), hosting environments, webservice installation and configuration, and SQL. 
• Proficiency in both spoken and written German and English.
• Proficiency in independently managing tasks, including problem-solving, taking accountability, and promptly raising issues when they arise. 
• Customer-centric thinking is putting the needs of the customer first and looking for methods to streamline procedures. 
• Able to work in our fantastic Rotterdam office in a hybrid schedule (3 days at the office, 2 days at home). 
Job Details: 
Job Location:                       Dubai, United Arab Emirates
 Company Industry:             Other Business Support Services
 Monthly Salary Range:       Unspecified 
Number of Vacancies:         Unspecified