Regarding the position
Our Implementation team is essential to the smooth onboarding of new clients; they collaborate across departments (Sales, Product, and Customer Success) to comprehend and record client use cases and requirements, which they then translate into the 360Learning platform's setup and configuration.
From sales turnover and kickoff to handover to support, you will oversee every stage of the implementation lifecycle. In order to guarantee the effective deployment of their platform, you will oversee project management, establish the architecture of the 360Learning platform for our clients, support integrations (flat files, APIs), and aid and guide third-party apps.
Within a month, you will: 
. Complete our onboarding process and become an expert in Trello
. Learn about our product line through instruction.
. Learn our platform and become proficient in using ticketing to assist clients with simple inquiries.
Within 3 months, you will:
. You will begin onboarding your own new clients in three months.
. Oversee project management to guarantee a successful platform deployment from the kick-off meeting through frequent touchpoints and support transfer.
. Conduct technical and functional workshops with customers to assist them with platform customization and organization.
Within 6 months, you will:
. You will successfully oversee the 360Learning platform's rollout for new clients within six months.
. effectively integrate third-party products and SSO, provide technical know-how for integrating their learning platform into their technological environment, and assist with debugging
. Capable of presenting the 360Learning platform's benefits
. Create scalable and repeatable procedures that enhance project delivery and quality.
Within 12 months, you will:
. You will onboard an additional Solution Deployment Manager within a year.
. Share best practices and lessons learned by adding to our knowledge base.
. Collaborate with our partner ecosystem to improve the services we offer to our customers.
The Set of Skills
. Preferably in a customer-facing position, at least four years of professional consulting experience is required (technical consultant, technical account manager, technical project manager, implementation project manager, or pre-sales consultant).
. Prior SaaS product implementation experience, preferably in the HR domain
. Proficiency in project management
. Knowledge of and expertise with SSO configuration, troubleshooting, and APIs
. Putting the needs of your clients first and finding solutions in all you do
. Flexibility in handling a discussion with highly technical stakeholders, the capacity to adjust to your audience, and the ability to simplify difficult concepts for less technical stakeholders
. logical, analytical, well-organized, and capable of managing priorities across several client implementations
. Excellent English proficiency (level B2) and native German
. A bachelor's degree or its equivalent
. Passion for what we do: Bit.ly/Convexity_360L
Interview process
. During the interview, our Talent Acquisition Manager's phone screen
. Meeting for Discovery with the Coach for Solution Deployment Management
. Case Study with Two Coworkers
. Meeting for clarification with our Professional Services Head
. Meeting with our Chief HR Officer on Culture Fit
. Offer
What We Provide
. Pay: Consists of a base wage with a variable component.
. Benefits include medical insurance, work-from-home opportunities, and a month of parental leave for the second parent.
. Flexibility: You may work remotely from anywhere in Germany (or France or the UK) and choose your own hours.
. Global team: Paris, New York, and London offices
. Culture: Convexity, as you may have heard, is the culture that drives us. We firmly believe in having less power, providing ongoing input, and documenting our approach. Imagine the experience of joining 360Learning, from ramp-up to onboarding and beyond: The 360-Learner Journey blog at https://360learning.com
Who We Are
By transforming its experts into advocates for the advancement of its partners, clients, and employees, 360Learning assists businesses in upskilling from inside.. Learning and development teams may utilize our LMS for collaborative learning to accelerate upskilling with the help of internal specialists, as an alternative to slow, top-down training. 360Learning is the most straightforward approach to onboarding and upskilling employees, empowering customers and partners, and training teams that deal with customers.
1,700 companies are utilizing 360Learning to support the workplace of the future.. 360Learning, which has more than 400 employees in the US and EMEA, has raised $240 million since its start in 2013.
Everyone can learn.
In keeping with our culture, 360Learning holds that everyone can learn, which entails valuing the positive aspects of inclusiveness, variety, and connectivity. In order to support our platform, which is designed for everyone, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status, or any other factor that makes an individual unique or protected by laws and regulations in the places where we operate, our global footprint diligently celebrates cultures, perspectives, and experiences from all over the world. 360Learning is therefore pleased to be an equal opportunity employer, and we pledge to uphold this across all of our hiring, pay, benefits, performance, and promotion procedures, as well as all other terms and conditions of employment. We're eager to find out.