Concerning Us:
As a member of the Evex Group, Amparex creates industry-leading software solutions for the medical field, specializing in eye optics, treatment, and hearing acoustics. Our ERP software helps chain retailers and specialized shops with all aspect of their operations, from accounting and warehouse management to customer service and billing. Since our establishment in 1995, we have expanded gradually and currently employ more than 60 people in the support, development, sales, product management, and IT departments.
The EVEX Group, which includes the brands Amparex, IPRO, Euronet, and Optix, is a top supplier of digital solutions for therapists, opticians, and hearing care specialists. Our presence in 20 European nations allows medical practitioners to streamline their administrative duties and improve patient care. Our strategy blends cutting-edge technology with technical know-how to improve the effectiveness and efficiency of our clients' daily life. The EVEX Group is presently going through a dynamic transition toward development, globalization, and product portfolio expansion under the auspices of the Berlin private equity firm FLEX Capital. Three businesses in Germany and two in Great Britain presently make up our group of firms, which employ about 250 people in total.
Job description:
In your capacity as Head of Support, you are essential to the growth and expansion of our support staff. You use cutting-edge, AI-supported technologies, streamline procedures, and significantly raise customer satisfaction. Your effort lays the basis for an efficient, internationally focused support strategy.
Your assignments:
. Team Development and Leadership: You oversee the growth and development of the central support teams while guaranteeing their effectiveness and scalability.
. Digitalization and process optimization: You use cutting-edge, AI-supported technologies to deploy and streamline support procedures.
. Integration & Standardization: You oversee the combination of the UK and German support teams and create consistent procedures.
. Interface with other departments: You collaborate closely with Sales & Customer Success, IT & Development, and Product Management.
. Customer happiness and performance: To improve customer satisfaction, efficiency, and high-quality service experiences, you constantly optimize support.
Our specifications:
. At least five years of experience managing sizable (international) support teams with thirty or more workers, preferably in medium-sized PE-led businesses
Demonstrated ability to scale and centralize support departments
. thorough knowledge of contemporary support technologies (such as chatbots driven by AI and ticketing systems)
. Proficiency in process analysis and KPI optimization
. Excellent leadership abilities and a solid grasp of change management
. Excellent communication skills at all levels and intercultural competency are essential for working in multinational teams.
. Excellent decision-making and problem-solving abilities
Our advantages:
. Team spirit and activities: Regular team events foster a strong feeling of togetherness and allow you to experience more together.
. Mobility subsidy: We pay for your public transportation ticket so you may go to work comfortably.
. Corporate Benefits: Take advantage of exclusive offers from a variety of partners.
. Benefits of capital formation: Every month, we set aside EUR 40 for your future.
. Company pension plan: With our help, consider future today.
. Glasses for computer workstations: To provide a good view at all times.
. JobRad: We support your ideal bike so you may remain mobile and ecologically conscientious.
. Hybrid working: The ultimate balance — work flexibly in the office and remotely.
. Comprehensive care: You can get free coffee, tea, fresh fruit, and other beverages!
. Permanent position: stability from the beginning, working with us with an eye toward the future.
. Secure workplace: A business that can rely on you in times of crisis.
